Refund and Returns Policy

Effective Date: January 3, 2025
Contact Information:
SmartPariz
Street: 760 Concord Ave, Saint Johnsbury, Vermont (VT), 05819
Phone: (802) 748-5307
Email: info@smartpariz.com
Website: https://smartpariz.com/

Introduction

At SmartPariz, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we offer a straightforward Refund and Returns Policy to ensure that your shopping experience is hassle-free. This policy outlines the conditions under which returns and refunds are accepted, as well as the process for initiating returns.

By purchasing from SmartPariz, you agree to the terms of this policy.

1. Returns and Exchanges

We accept returns and exchanges within 30 days from the date of delivery. To be eligible for a return, items must meet the following criteria:

  • The item must be unused, in its original condition, and in the original packaging.
  • The product must not be marked as non-returnable or final sale.
  • You must provide proof of purchase, such as an order number or receipt.

Please note that customers are responsible for return shipping costs unless the item is defective or we made an error in fulfilling the order.

How to Return an Item:

  • Contact our customer service team at info@smartpariz.com to initiate the return process.
  • Provide your order number and details of the item you wish to return.
  • Once approved, return the item to the address provided by our customer service team.

2. Refunds

Refunds will be processed once we receive and inspect the returned item. If the return is approved, your refund will be issued to the original payment method. Please allow 5-7 business days for the refund to appear on your account, depending on your payment provider.

Note: Shipping fees are non-refundable, and the cost of return shipping is the responsibility of the customer unless the return is due to a defective product or our mistake.

3. Damaged or Defective Products

If your product arrives damaged or defective, please contact our customer service team within 7 days of receiving the item. We will either issue a replacement or a full refund for the damaged item, including return shipping costs. To expedite the process, please provide photos of the damaged product.

4. Non-Returnable Items

Certain items cannot be returned or exchanged, including:

  • Products that have been used or opened.
  • Customized or personalized products.
  • Clearance or final sale items.

Please review the product page for specific return policies related to these items.

5. Cancellations

Orders can be canceled within 24 hours of purchase. After this time, the order may have already been processed and shipped, making it ineligible for cancellation. If you wish to cancel your order, please contact us as soon as possible at info@smartpariz.com.

6. International Returns

For international orders, the customer is responsible for all return shipping fees and any customs duties or taxes. We recommend using a trackable shipping service for returns to ensure the item is received safely.

7. Exchange Policy

We do not offer direct exchanges for items. If you would like to exchange a product, please return the original item for a refund and place a new order for the desired product.

8. Changes to This Policy

We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page, and the revised date will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes.

9. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

SmartPariz
Street: 760 Concord Ave, Saint Johnsbury, Vermont (VT), 05819
Phone: (802) 748-5307
Email: info@smartpariz.com